VOCA funds enable this program to provide additional financial assistance to increased numbers of victims of crime and their families, than would otherwise be possible using state funds only; the Attorney General's line item budget for Victim Compensation has been level-funded for the past several years.  While the number of new claims has remained about the same, we instituted a new protocol beginning January 1, 2008 to expand compensation for Forensix Sexual Assault Exams for victims who have previously not been eligible for compensation, due to reporting requirements.  As awareness of the new protocol expands, we anticipate increased numbers of claims, and an increase in payments for exams and related treatment.  Without VOCA fund availability, we would be unable to provide compensation in a timely fashion.

The program measures average processing time using the CCVC database claims management system, which creates a report measuring the length of time between receipt of a new claim, and the issuing of a decision on the claim.  Because payments are not issued directly by the Division or the Attorney General but by the Treasurer of the Commonwealth, we have no control over the time required to issue payment; however, during the past year we have calculated that the average time between receiving a signed Notice of Assent from the claimant, and issuance of payment, is between 2 and 3 weeks.


The Division also sends a satisfaction survey to all claimants, with award notices.  Claimants are asked to rate various aspects of services provided during the claims process, using a Likert scale.  The return rate of the surveys is approximately 30%, and a majority of respondents "strongly agree" or "agree" that telephone calls were promptly returned, their questions and concerns were addressed appropriately, that they received referrals to other services when requested, and were satisfied with the decision on their claims.

VOCA administrative funds allow the Division to continue its membership in the National Association of Crime Victim Compensation Boards, including attendance for staff at annual and regional conferences presented by the Association.  Funds are used for other professional development opportunities for staff, to increase their knowledge and expertise in victimology and to network with providers of victim services in other disciplines throughout the Commonwealth, including attendance at the Massachusetts Victim Assistance Acadeny.


During this fiscal year, administrative funds were again used to upgrade and further develop the CCVA claims management database software, and to pay the annual maintenance contract, as well as to purchase a replacement printer for the exclusive use of the Victim Compensation Division.  Funds allowed the development and purchase of outreach materials, including an updated compensation brochure/application in both English and Spanish.  We also produced the yearly calendar, in collaboration with a local Boys and Girls Club which provides artwork, and which is distributed during the annual Victim Rights Week to multidisciplinary victim service providers, in addition to law enforcement agencies.


With the addition of the new Forensic Sexual Assault Exam protocol, VOCA funds enabled the Division to develop and print a new application form, and provide training to Sexual Assault Nurse Examiners, rape crisis centers, and other entities working with victims of sexual assault who do not make formal reports to police.