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STATE COMPENSATION PROGRAM 2008 GEORGIA STATE WIDE COMPENSATION REPORT |
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| PAYMENT STATISTICS BY CRIME CATEGORY: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| INDICATE TOTAL EXPENSES PAID BY SERVICE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Please respond to the following questions additional 8x11 sheets may be attached if necessary |
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1. DESCRIBE THE IMPACT THAT VOCA FUNDS HAVE HAD ON YOUR PROGRAM'S ABILITY TO MEET THE NEEDS OF CRIME VICTIMS. |
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The VOCA funds are utilized to assist us not only in the payment of victim benefits, but the VOCA Funds have allowed us to establish a call center. The Call Center received approximately 16,795 calls during the reporting period we also fund two customer service operattor positions wwith the funds, and a 1-800 line. Victims do not have to incur any expenses when they call our office. |
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2. HOW DO YOU MEASURE YOUR PROGRAM'S EFFICIENCY AND EFFECTIVENESS IN REDUCING THE FINANCIAL IMPACT OF CRIME ON VICTIMS? WHAT ARE THE RESULTS? |
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We measure program efficiency through our claims management system (CMIS). For example, we measure processing time, which was 75 days during this reoporting period. This is an average time and is measured through our automated system. |
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3. DID YOUR STATE USE VOCA ADMINSTRATIVE FUNDS?
Yes
IF YOUR STATE USED VOCA ADMINSTRATIVE FUNDS, PLEASE DESCRIBE THE IMPACT THESE FUNDS HAVE HAD ON YOUR STATE'S ABILITY TO PROVIDE COMPENSATION OR IMPROVE VICTIM SERVICES. |
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The Call Center that is mentioned above allows us to provide a live person during business hours to assist victims. This process allows for victims to receive better customer service because many of them are able to have their questions anwswered at the time of their call. |
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