Customer Service Center

The Customer Service Center provides assistance on the financial aspects of OJP and Office on Violence Against Women (OVW) awards.  Customer Service representatives are available Monday through Friday, from 8:30 a.m. to 6:00 p.m. eastern time.

Customer Service 1-800-458-0786 or 202-305-9988

Press 1: For a pre-recorded message on the web based SF 269 system used to submit quarterly Financial Status Reports (SF269).

Press 2: To speak to a staff member on payments, use of the web-based SF 269 system, or any other financial aspect of OJP or OVW grant awards

Press 3: To speak to a member of the Community Oriented Policing Services (COPS) Response Center concerning grants through the COPS program.

Press 4: To be transferred to the Department of Justice Locator.

Press 5: For a pre-recorded message providing Fax phone numbers for the Customer Service Center and for the OJP Control Desk.

Press 6: For assistance using the on-line Grants Management System, (GMS), for submission of applications or Progress Reports.

Press 7: (Reserved for later use.)

Press 8: To speak to a member of the Customer Service Center Bi-lingual (Spanish) staff.

Press 9: To repeat this menu.

You may also contact the Customer Service Center via email: ask.ocfo@usdoj.gov.

Fax Numbers:

Control Desk Main Fax: 202-616-5962 or 202-353-8475
Customer Service: Fax: 202-353-9279

Note: Grantees should not submit ACH (bank enrollment) forms via Fax. Only the ORIGINAL ACH form that bears the actual signature of the bank representative will be accepted.

Questions/Complaints/Suggestions

Questions, complaints, and suggestions concerning the operation the Customer Service Center or of the OJP Control Desk may be directed to Darlene.Mongelli@usdoj.gov.