Commonly Used Measures of Victim Services Program Performance

Process Measures

Number of counseling sessions provided
Number of office walk-in clients
Number of referrals made
Number of closed cases
Number of interagency meetings held
Number of people attending support groups
Number of case disposition letters sent or calls made to victims and police officers
Number of follow-up contacts
Number of court protection orders extended beyond two weeks
Number of services offered
Number of unmet service needs (e.g., crisis intervention at the crime scene or updates on the status of one's case)
Number of crime related problems (e.g., medical, financial, and job related)
Number of volunteers
Number of staff hours by activity
Number of domestic violence training sessions provided
Number of calls to service hotline
Type of services offered

Outcome Measures

Improved system efficiency (e.g., decrease in time spent by witnesses waiting to testify in court)
Crime impact on victim's relationships and daily activities
Change in victim service program usage
Change in satisfaction with agency services received
Change in satisfaction with case outcome
Change in neighborhood satisfaction
Change in psychological functioning (e.g., depression, hostility, and anxiety)
Change in tangible social support
Change in emotional social support
Less physical reabuse
Decrease in fear of crime
Decrease in perceived vulnerability to misfortunes (e.g., feeling likely to be in a car accident or hospitalized in the near future)
Decrease in self-blame
Change in victim's confidence in police effectiveness
Change in reporting future incidents to police
Change in attending court and assisting the prosecution
Change in victims' attitude toward the courts

The performance measures listed above are examples only. BJA does not require use of these measures. Contact BJA for information on performance measures required for an award received from BJA.

| | |
| | |