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Commonly Used Measures of Information Sharing/Integration Initiatives

Process Measures

• Number of search tasks completed
• Amount of time for completing search tasks
• Number of journal entries detailing search experiences
• Number of jurisdictions/agencies using the system
• Type of data available on system
• Training provided on system
• Number of cases with missing data when data should exist

Outcome Measures

• Change in user job performance
• Change in productivity level (e.g., decrease in time to search for information)
• Change in accuracy of information obtained
• Effectiveness of information (e.g., in reducing crime)
• Change in time to obtain information
• Change in time for case processing
• Change in ability to apprehend suspects or close cases

Usability Measures

• Level of satisfaction concerning interaction with the system
• Efficiency of computer screen design use for task completion
• Organization of information on the computer screen
• Ability to find information
• Level of effort required to use system (e.g., the amount of time taken to complete a task)
• Level of ease in learning how to use the information sharing system
• Navigation ease for obtaining information
• Time to complete a task

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